Should you for any rea­son not be sat­is­fied with your pur­chased item, you can return it with­in 14 (four­teen) days of arrival, for store cred­it equal to the amount of the orig­i­nal pay­ment of the item. Ship­ping expens­es are not includ­ed. The goods must be returned in the same con­di­tion as when received. On return­ing an item, the ship­ment is paid by the cus­tomer. POVILENAS does not com­pen­sate pack­ages lost in return ship­ping. Only faulty prod­ucts will be refund­ed. Refunds for returned faulty prod­ucts will be made as soon as pos­si­ble, 30 busi­ness days, after we received the returned prod­ucts.