TERMS & CONDITIONS

POVILENAS SAS

Last Updated: 12.09.2026
Effective Date: 04.03.2024

Company: POVILENAS SAS
Registered Address: 50 Avenue des Champs-Élysées, 75008 Paris, France
Registration: RCS Paris 985 142 751
Website: https://povilenas.com/
Email: contact@povilenas.com
Phone: +33 7 44 42 69 95

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1. INTRODUCTION & ACCEPTANCE OF TERMS

1.1 SCOPE OF AGREEMENT

These General Terms and Conditions of Sale (“Terms,” “T&C,” or “Agreement”)
govern the purchase, sale, and delivery of products bearing the POVILENAS
trademark (“Products”) through the official e-commerce website
https://povilenas.com/ (the “Website”).

By accessing, browsing, or making a purchase on the Website, you (“Customer,”
“User,” or “You”) acknowledge that you have read, understood, and agree to
be legally bound by these Terms and Conditions in their entirety.

1.2 COMPANY INFORMATION

Provider: POVILENAS SAS (hereinafter “POVILENAS,” “we,” “us,” or “our”)
Legal Entity: Simplified Joint Stock Company (SARL-U)
Registered Address: 50 Avenue des Champs-Élysées, 75008 Paris, France
Registration Number: RCS Paris 985 142 751
VAT Number: FR61985142751
Contact: contact@povilenas.com | +33 7 44 42 69 95

1.3 MODIFICATION OF TERMS

POVILENAS reserves the right to modify these Terms at any time without prior
notice. Changes will be effective immediately upon posting to the Website.
Your continued use of the Website and purchase of Products constitutes
acceptance of modified Terms.

For significant changes, we will provide notice via email or prominent website
announcement.

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2. ELIGIBILITY & ACCOUNT REQUIREMENTS

2.1 LEGAL CAPACITY

By making a purchase on the Website, you represent and warrant that:
• You are at least 18 years old (or the age of majority in your jurisdiction)
• You have the legal capacity to enter into binding contracts
• You are not prohibited by law from purchasing or receiving Products
• All information provided is accurate, complete, and truthful

2.2 ACCOUNT CREATION

If you create an account on our Website:
• You are responsible for maintaining confidentiality of your username and password
• You agree not to share your credentials with others
• You are liable for all activities conducted under your account
• You agree to notify us immediately of unauthorized access or security breaches

2.3 PROHIBITED USERS

POVILENAS reserves the right to refuse service to:
• Users under 18 years of age
• Users in jurisdictions where sales are prohibited by law
• Users with a history of fraudulent activity or chargebacks
• Users violating these Terms or applicable law

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3. PRODUCTS & AVAILABILITY

3.1 PRODUCT INFORMATION

All product descriptions, images, prices, and specifications are provided for
informational purposes. While we strive for accuracy:
• We do not warrant that descriptions, images, or specifications are
completely accurate, error-free, or up-to-date
• Colors in images may differ slightly from actual products due to
lighting, monitor settings, or photography techniques
• Slight variations in handcrafted items are normal and intentional

3.2 PRODUCT SPECIFICATIONS

POVILENAS specializes in luxury, limited-edition, and often custom-made
garments. Each piece may feature:
• Unique handcrafted elements
• Slight variations in color, texture, or pattern
• Custom modifications per customer request
• One-of-a-kind or very limited quantities

These characteristics are features of our luxury positioning, not defects.

3.3 AVAILABILITY & INVENTORY

• Products are offered subject to availability
• All orders are subject to acceptance by POVILENAS
• We reserve the right to cancel orders if products become unavailable
• Limited-edition items may sell out without notice
• Backorders and made-to-order items have extended timelines (specified at purchase)

3.4 PRICING

• All prices are displayed in EUR (€) and include French VAT (20%)
• Prices are subject to change without notice
• The price at the time of order confirmation is the price you will pay
• Additional taxes, duties, or customs fees may apply for international shipments
(Customer’s responsibility)
• Promotional pricing is valid only during specified periods

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4. ORDERING PROCESS

4.1 HOW TO ORDER

Placing an order on the Website constitutes an offer to purchase. The order
process includes:

1. Selecting Products
2. Adding items to shopping cart
3. Proceeding to checkout
4. Entering delivery and billing information
5. Reviewing order summary
6. Selecting shipping method and payment option
7. Submitting order

4.2 ORDER CONFIRMATION

• Upon order submission, you will receive an email confirmation with your order number
• This confirmation does NOT constitute acceptance of your order
• POVILENAS will review your order for fraud, availability, and compliance

4.3 ACCEPTANCE OF ORDERS

POVILENAS accepts your order by:
• Sending a shipment confirmation email with tracking information
• Processing payment through our payment processor

Orders may be declined if:
• Products are unavailable
• Delivery address is invalid or undeliverable
• Payment is declined or fraudulent
• Order violates these Terms or applicable law
• Customer has history of fraud or chargebacks

We will notify you within 48 hours if your order is declined.

4.4 ORDER CANCELLATION

Customers may cancel orders:
• Within 24 hours of placement (if not yet processed)
• After 24 hours, cancellation may not be possible and customer must rely on return policy

To cancel, email: contact@povilenas.com with order number.

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5. PAYMENT

5.1 PAYMENT METHODS

We accept:
• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• [Add other payment methods if applicable]
• Bank transfers (for specific orders)

5.2 PAYMENT PROCESSING

• Payment is collected at the time of order submission
• Your payment information is processed through secure, PCI DSS-compliant
payment processors
• POVILENAS does not store complete credit card information on our servers
• We may request additional verification or identity confirmation

5.3 FAILED PAYMENTS

If payment is declined:
• You will be notified via email
• Your order will not be processed
• You may update payment information and resubmit
• Multiple failed payment attempts may result in account suspension

5.4 CURRENCY & TAXES

• All transactions are in EUR (€)
• Prices include French VAT at 20%
• Customers outside France may be eligible for VAT refund (per applicable law)
• International customers are responsible for additional import duties/taxes

5.5 BILLING INFORMATION

You authorize POVILENAS to:
• Charge the payment method provided
• Re-charge if initial charge fails (with notification)
• Update billing information if necessary for transaction completion

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6. SHIPPING & DELIVERY

6.1 PROCESSING TIME

Standard Order Processing:
• Orders are processed within 24 hours (excluding weekends and public holidays)
• Made-to-order and custom items have extended processing times
(specified at purchase)
• Processing begins after payment confirmation and fraud verification

6.2 SHIPPING METHODS & TIMEFRAMES

We offer the following shipping options:

STANDARD REGISTERED MAIL / PRIORITY MAIL
• Estimated delivery: 5-10 business days
• Tracking information provided
• Insured delivery available
• Delivery to France and European Union

INTERNATIONAL REGISTERED MAIL
• Estimated delivery: 10-21 business days (depending on destination)
• Tracking information provided
• Customs clearance handled by carrier
• Duties/taxes customer’s responsibility

UPS EXPRESS
• Estimated delivery: 3-5 business days
• Full tracking
• Signature required
• Insurance included
• Available for select destinations

6.3 SHIPPING COSTS

• Shipping costs are calculated at checkout based on destination and method
• Costs are displayed before order confirmation
• Free shipping may be offered for orders above specified amount
• International shipping costs are customer’s responsibility

6.4 DELIVERY ADDRESS

• Customer is responsible for providing accurate, complete delivery address
• POVILENAS is not responsible for delivery failures due to incorrect address
• Address changes may be possible within 24 hours of order placement
• Email contact@povilenas.com immediately if address correction needed

6.5 DELIVERY EXCEPTIONS

POVILENAS is not responsible for:
• Delays caused by carrier (postal services, UPS, etc.)
• Customs clearance delays
• Weather, natural disasters, or force majeure events
• Incomplete address information provided by customer
• Delivery to remote or rural areas (extended timeframes apply)
• Public holidays or carrier service interruptions

Standard estimates are not guaranteed. While we strive to meet timeframes,
delays may occur.

6.6 PACKAGE LOSS & LIABILITY

• Once shipped, packages are customer’s responsibility
• Tracking information allows you to monitor shipment
• If package is lost in transit, file claim with carrier
• POVILENAS will assist with carrier claims if needed
• For lost packages with refund/replacement, see Return Policy (Section 7)

6.7 DELIVERY CONFIRMATION

• Delivery confirmation will be sent via email
• Tracking information is provided for all shipments
• You may track your package using the tracking number provided
• Signature may be required depending on shipping method

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7. RETURNS & REFUNDS

7.1 RETURN ELIGIBILITY

You may return products within 14 calendar days from receipt (French Consumer
Law) if:
• Product is unused and in original, saleable condition
• All tags and labels are intact and unremoved
• Product is in original packaging (where applicable)
• Return is initiated within 14 days of receipt

7.2 NON-RETURNABLE ITEMS

The following items cannot be returned:
• Items clearly used, worn, or damaged by customer
• Intimate apparel or swimwear (if opened/tried on)
• Custom-made or made-to-order items (unless defective)
• Items without original tags or labels
• Sale or clearance items (final sale)
• Items purchased more than 14 days ago

7.3 HOW TO INITIATE A RETURN

To return an item:

1. Email: contact@povilenas.com with:
– Order number
– Item description and size
– Reason for return
– Photo of item (showing condition)

2. POVILENAS will respond within 48 hours with:
– Return shipping address
– Return authorization number (RMA)
– Shipping instructions

3. Ship item with return authorization number clearly marked

4. Return shipping costs are customer’s responsibility
(unless return is due to POVILENAS error or defect)

7.4 RETURN SHIPPING

• Customer is responsible for return shipping costs (unless defective)
• Use trackable shipping method (we recommend registered mail or UPS)
• Include original order number and return authorization number
• POVILENAS is not responsible for lost return packages
• We recommend purchasing shipping insurance

7.5 REFUND PROCESSING

Upon receipt and inspection of returned items:
• POVILENAS will verify item condition and eligibility
• Inspection takes 5-10 business days
• Approved returns receive refund within 14 days of verification
• Refunds are issued to original payment method
• Shipping costs are non-refundable (customer’s expense)

REFUND TIMELINE:
• Return received: Day 0
• Inspection completed: Days 5-10
• Refund approved: Day 10
• Refund processed: Day 14
• Funds appear in account: 5-10 business days after processing

7.6 STORE CREDIT OPTION

Customers may choose:
• Cash refund (as above)
• Store credit (full refund amount as credit toward future purchases)
• Store credit may offer bonus percentage (promotion-dependent)

7.7 EXCHANGES

For exchanges (different size, color, etc.):
• Return original item per Section 7.3
• Contact customer service: contact@povilenas.com
• Request exchange item and size
• Upon return approval, new item ships
• Additional charges apply if new item costs more
• Refund issued if new item costs less

7.8 DEFECTIVE PRODUCTS

If you receive a defective or damaged product:

• Contact us within 5 business days of receipt
• Provide photos showing defect clearly
• POVILENAS will investigate within 48 hours

For confirmed defects, we will:
• Replace item at no cost (including return shipping)
• Provide prepaid return label
• Ship replacement upon return of defective item
• Process as priority order

7.9 LOSS/DAMAGE DURING RETURN SHIPPING

POVILENAS is not responsible for packages lost or damaged during return
shipping. We recommend:
• Using trackable, insured shipping
• Purchasing shipping insurance
• Obtaining signature confirmation
• Keeping proof of shipment

7.10 RETURN EXCEPTIONS

Made-to-Order / Custom Items:
• Generally not returnable once production begins
• 48-hour cooling-off period before production
• Defects still covered by warranty (Section 3)

Limited Edition / Final Sale Items:
• Marked clearly at purchase
• Non-returnable except for defects
• No refunds or exchanges for fit/preference

Sale Items:
• Typically final sale
• Not returnable unless defective
• Clearly marked before purchase

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8. WARRANTY & PRODUCT DEFECTS

8.1 WARRANTY PERIOD

POVILENAS warrants Products against manufacturing defects for 12 months from
date of purchase. This warranty covers:
• Seam separation or defective stitching
• Zipper/button failures due to manufacturing defect
• Fabric defects (holes, tears from manufacturing)
• Color fading or bleeding not caused by customer care
• Hardware failures
• Structural defects

8.2 WARRANTY EXCLUSIONS

This warranty does NOT cover:
• Normal wear and tear
• Damage caused by customer use, care, or abuse
• Intentional damage
• Damage from improper washing, storing, or handling
• Shrinkage from improper care
• Color fading from normal wear
• Damage from accidents or misuse
• Modifications by customer or third party

8.3 CARE INSTRUCTIONS

Customers must follow care instructions provided with each Product to
maintain warranty:
• Washing instructions
• Temperature recommendations
• Drying methods
• Storage guidance
• Product-specific care requirements

Failure to follow care instructions voids warranty.

8.4 WARRANTY CLAIM PROCESS

To claim warranty:

1. Contact POVILENAS within 5 business days of discovering defect
2. Provide:
– Order number
– Date of purchase
– Detailed description of defect
– Photos clearly showing defect
– Proof of warranty (receipt/confirmation email)

3. POVILENAS will investigate within 48 hours

4. If claim approved:
– We will replace product at no cost (shipping included)
– Or provide full refund per customer preference
– Return of defective item required for processing

5. If claim denied:
– We will explain denial in detail
– You may return item per standard return policy

8.5 WARRANTY CLAIM RESPONSE TIME

• Initial response: 48 hours
• Investigation complete: 5 business days
• Decision communicated: 7 business days
• Replacement/refund processed: Upon return receipt (if applicable)

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9. INTELLECTUAL PROPERTY & COPYRIGHT

9.1 OWNERSHIP OF CONTENT

All content on the Website, including but not limited to:
• Product descriptions, images, graphics, illustrations
• Photographs, videography, and multimedia content
• Text, written content, and marketing materials
• Design, layout, arrangement, and compilation
• Logo, branding, and trademark elements
• Software, code, and technical infrastructure

…are protected by copyright, trademark, and other intellectual property
rights and are the exclusive property of POVILENAS or licensed to POVILENAS
by third parties.

9.2 INTELLECTUAL PROPERTY RIGHTS

POVILENAS retains all intellectual property rights to:
• “POVILENAS” trademark and logo
• Product designs and collections